Refund Policy
At AyshVibe, we want you to feel confident about your beauty and cosmetic purchases. This policy explains how returns, cancellations, and refunds are handled in accordance with applicable Turkish consumer protection laws.
1. Right of Withdrawal
For online purchases covered by Turkish consumer protection legislation, consumers generally have the right to withdraw from their purchase within 14 days of receiving the product, without providing a reason or paying a penalty, subject to the exceptions established by law.
You may exercise this right before delivery as well. To submit a withdrawal request, email [email protected] with your order number and a clear statement of your request.
2. Cosmetic Product Returns
We take product safety, cleanliness, and hygiene seriously. However, not all beauty or cosmetic products are automatically excluded from returns.
Under applicable Turkish law, the right of withdrawal may not apply to products that are unsuitable for return for health or hygiene reasons when their protective packaging, seal, or similar safeguard has been opened after delivery.
This exception applies only where the legal conditions are met. Opening ordinary shipping packaging does not, by itself, automatically remove the right of withdrawal.
Other statutory exceptions may apply to personalized products, perishable goods, and other products specifically covered by the law.
Nothing in this policy removes your statutory rights if a product is defective, damaged, unsafe, or incorrectly supplied.
3. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us at [email protected].
Please include:
- Your order number.
- A description of the issue.
- Photos or videos of the product and packaging, if available.
We will assess the issue and explain the available resolution options. Depending on the circumstances and applicable law, you may be entitled to a refund, replacement, price reduction, or another statutory remedy.
4. How to Request a Return
- Email [email protected] with the subject "Return Request – [Order Number]".
- Identify the product and explain your request.
- Follow the return instructions provided by our support team.
- Use the return shipping arrangements applicable to your order and Turkish law.
Please do not send products to an unconfirmed return address. You can also reach us on Instagram at @ayshvibetr. Email is recommended for formal return and withdrawal requests.
5. Return Shipping Costs
Return shipping costs will be handled in accordance with applicable Turkish law and the return carrier information provided before purchase.
Where required by law, consumers will not be charged return shipping costs when using the designated carrier. If that carrier has no branch in the consumer's location, collection must be arranged without additional cost where legally required.
For defective, damaged, incorrect, or non-conforming products, shipping costs will be handled in accordance with the consumer's applicable statutory rights.
6. Refund Processing
Refunds will be processed within the applicable statutory deadlines. For returned products, the start of the refund period depends on the applicable legal rules and the return shipping arrangements.
Refunds will include the amounts required by law, including applicable standard delivery charges where required. Refunds will be made using the original payment method where required by law, without additional charges to the consumer.
Your bank or payment provider may require additional time to display the refunded amount.
7. Order Cancellations
If you wish to cancel an order before shipment, contact [email protected] as soon as possible.
We will attempt to stop the shipment where operationally possible. If the order has already been dispatched, your statutory withdrawal rights may still apply.
8. Exchanges
For exchange requests, contact [email protected]. Exchanges depend on stock availability and applicable law. If an exchange is unavailable, your statutory rights remain unaffected.
9. Promotional Orders
Refunds for discounted products, promotional purchases, and bundles will be calculated in accordance with the applicable purchase terms and Turkish law. Promotional conditions cannot override mandatory consumer rights.
10. Contact Us
Brand: AyshVibe
Website:
ayshvibe.com
Refund Email:
[email protected]
Instagram:
@ayshvibetr
11. Your Legal Rights
This policy operates alongside applicable Turkish consumer protection legislation, including Law No. 6502 and the Distance Contracts Regulation.
If any provision of this policy conflicts with mandatory legal requirements, the applicable law will prevail. Consumers may apply to the competent Consumer Arbitration Committee or Consumer Court, as applicable.